At Voyagelife Essentials, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refunds and Returns Policy below.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase or order confirmation must be provided
Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
Return Request Process
To initiate a return, please contact our support team within 7 days of delivery at:
Please include your order number, product details, and the reason for the return request. Our team will review your request and provide return instructions within 2–3 business days.
Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–10 business days after inspection
- Since we operate with Cash on Delivery (COD), refunds may be issued through a mutually agreed payment method or bank transfer
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos of the product and packaging for verification purposes.
After verification, we will arrange a replacement or refund depending on product availability and customer preference.
Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged products
- Items without original packaging
- Products returned after the return period
- Clearance or final sale items, if applicable
Exchange Policy
Exchanges are subject to product availability. Customers requesting an exchange should contact us within 7 days of receiving their order.
Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Cancellation Policy
Orders may only be canceled before shipment confirmation. Once an order has been shipped, cancellation requests cannot be processed.
Contact Us
For any questions regarding returns or refunds, please contact:
Voyagelife Essentials
Email: [email protected]